RV Owners Are Far Too Patient

Not long ago i reviewed an RV case. The number of defects was astonishing. This was a Class "A" RV that cost the customer over $400, 000. 00. The list of defects went on page following page. As I continued to review the case, I noticed how every visit was in excess of 15 days and for the visit I will relate here, it was in the shop for 38 days. For the actual record, I have seen cases where the vehicle was at the dealership for 6 months! In one case it was discovered that repair personnel were using the automobile for parties with their lady friends. They left behind certain articles of clothing identified as not of the owner. In another the vehicle was left at the back of the actual lot, open and rats infested the vehicle. If this happened with the typical person's automobile they'd be down at the dealership with weapons of bulk destruction and serious attitude.

Of course RV manufacturers don't sell as many units as Ford however the lists of defects boggled the mind. I asked myself, "Do RV owners expect this kind of thing? Is it simply that they don't care? Do they think that this is always how it is and nothing can be achieved about it? What's going on? " I concluded that RV owners should be the most tolerant, patient and decent people in the world. I also figured they don't really understand their rights when confronted with a lemon automobile.
Consider the following repair visit for a common automobile defect:

o There's a clunk sound when pulling the gear selector out of park. When generating at highway speeds, above 50mph, the vehicle suddenly slows down, shifts by itself and loses power. Days in the shop = 2

If the owner of the vehicle had four problems like this, and the defects started while the automobile was still in warranty, and the dealer can't or won't fix this, the vehicle may qualify under California statute as a "lemon. "

Now let's compare an average motor home repair visit. This visit was for the Class A motor home mentioned previously. It should be noted that frequently motor homes have very few owner miles prior to the defects show up. I say owner miles as several of the major manufacturers of motor homes have their factories within the Midwest and the Southeast, so when the vehicle arrives in California it already has thousands of miles on the odometer. One wonders what the driver/transporter thought about an automobile so shoddily made that it was falling apart well before it was sent to the owner.

The following information was taken directly from one repair purchase:

o Passenger side awning (Girard) blew out in the wind.
o Replace wallpaper within the bathroom, toilet and closet.
o The navigation system (GPS) doesn't work.
o Passenger side dash includes a clunking inside.
o Step cover granite needs to be redone.
o Controls is incorrectly aligned.
o Install new reefer door handle.
o Constant whining noise within the Bose® audio system.
o Cracking noise in the ceiling on the driver's aspect.
o Plasma TV has lines on the screen when the interface getting system is on.
o Cabinet drawer under the dishwasher is too lengthy.
o Shower water is cold.
o The Pronto charger doesn't work.
o Condensation forming in drawer underneath the dishwasher.
o Grout missing on floor near reefer.
o Many cabinet doorway locks jam.
o The door above the reefer is not flush.
o The remote receiver for direct TV fails.
o Living room blinds are defective.
o The leather on the door is torn.
o The fresh water hose reel is inoperative.
o Cost to do business lights are inoperative.
o Bathroom panel wallpaper has buckled - this panel was replaced twice during service done in January and it has again separated from the panel.
o Water leakage at living room slideout - water leaked with the roof staining the ceiling and fabric above the dinette.
o All TELEVISION, GPS monitors and backup monitors have horizontal lines running through the image.
o The high voltage power box in the bay with the generator has black burn marks about the cover and gets so hot it cannot be touched.
o Driver aspect windshield leaks.
o The S/C causes a power surge that resets the actual on-board electronics equipment.
o The generator temperature gauge fluctuates from 0-250-60 and so on. It also pulsates as though being overworked.
o The front A/C includes a bad fan motor.
o The keyless remotes are intermittent.

Number of days within the shop = 38. This vehicle was an electrical nightmare. Repair orders indicate the majority of the defects were the result of shoddy and incorrect assembly, poorly made elements and poor design. Like a Hollywood character, motor homes are often beautiful on the exterior but there's nothing beneath. On this visit less than half of the actual listed defects were fixed. Either there were no parts or the dealership simply neglected to correct them.

What's going on here? Is this a unique example I dreamed up with regard to drama? No, it is not. Unfortunately this sort of thing is typical. It really doesn't matter if the vehicle cost $500, 000. 00 or even $50, 000. 00, or that it was an utter failure of high quality; if the seller cannot repair it, make it like new, the owner has the right to obtain a replacement or a refund.

Remember the keys words of the lemon law are substantial impairment useful, value, or safety. This one visit to the dealership repair facility wasn't the very first or the last; it was one of many. The defects for this unique repair attempt easily qualified the vehicle for substantial impairment of use, worth or safety.

On more than one occasion motor home owners have explained, don't buy a motor home if you aren't handy fixing things. Exactly what the heck is that about? If I paid $400, 000. 00 for trucks and cars it better damn well work the first time or there's going to become hair on the walls.

There is a basic problem or condition right here. It is the problem of diminished expectations. As a people we came to expect less: we expect less good manners, less useful knowledge being shown in the schools, less honesty from politicians and journalists, less care for that other person's well being, ruinously expensive healthcare, drugs that are more harmful than health giving and so little quality in everything we purchase.

It is a truism, that if you expect less, you receive less. When people continuously expect less they become cynical and begin the downward cycle of existence.

Consider for a moment who buys motor houses or recreational vehicles. I don't know the exact statistics in the OUGH. S., but in France 85% of motor home buyers are couples over 53 years old. Intuition tells me that such percentages are probably similar in the OUGH. S. These are people who have worked hard, raised their children and sent them out to the world to create their own lives. Now they want to enjoy time they have earned seeing their country and enjoying the company of like-minded individuals. Such people are self-reliant, honest, and helpful and have a positive attitude -their largest common organization may be the Good Sam (Samaritan) Club.

When they first go to the RV/Motor Home dealership they aren't cynically awaiting the dealership and its personnel to betray their trust and sell them an item so encrusted with defects, one would expect it to be ten years of age rather than brand new. So they patiently wait for the dealership to repair their RV or motor home. Time after time they bring it back again. When they finally call us for help you can hear the sadness within their voices, the disappointment, and the loss of humanity's better nature.

When these decent people become cynical and suspicious it's a sign that must be noticed, it must be understood as important. We all know with certainty, just as we know with automobiles and trucks, that for everyone who asks for our or any other Lemon Law firm's help using their lemon RV or motor home, there are twenty nice people out there still trying patiently to obtain their lemon fixed.
I, for one, don't want them to become negative and suspicious; there are more than enough people like that about currently. The best outcome would be that RV manufacturers would understand that workmanship sells and improve the caliber of their assembly, service and products. As this is not likely at as soon as, my advice is find legal help and get rid of that automobile from hell. Please, stay as cheerful as possible. Maybe the manufacturer simply must feel the financial pain and realize there's more money in quality compared to cynicism.

Finally, here's a thought for the manufacturers out there. Get the thought of a Motor Home coming down the road toward you. It's beautiful, powerful and it has superior quality. Now look closely at the front where is says... Ford or Toyota. Sweet dreams.

Article Source : LAW LEMON MASS